With John Lewis on the globe containing U line and Spratly Paracel written in China’s way

John Lewis trả lời rằng Bộ phận Mua hàng của họ rất bất bình khi biết các sản phẩm không đúng như đã phản ánh (có U line và ghi HSTS theo kiểu China). Họ đang làm việc với các nhà cung cấp ở Hong Kong để đảm bảo có những điều chỉnh đúng đắn cho sản phẩm. Chúng ta đang tiến gần đến nguồn gốc của vấn đề. Cảm ơn John Lewis!

John Lewis replied that their Buying office is disappointed that the globes are not correct (containing U line and Spratly and Paracel written in China`s way) as we have informed. They are working with their supplier in Hong Kong to make appropriate amends. We are approaching the source of the problem. Thank you John Lewis!

Below is their reply:

******************************

yourenquiry@johnlewis.co.uk
to me
Dear Trung-Tinh Le,

Thank you once again for your patience, our Buying office have confirmed that it’s our intention to ensure that all our products are factually correct, so they are disappointed to hear of your findings.

Please be assured our team are visiting our supplier in Hong Kong at the beginning of October. They will liaise with them to ensure they make the appropriate amends to next seasons product.

Kind regards.
Yours sincerely,

Shona Leishman
Customer Relations Case Manager
John Lewis
John Lewis plc
Registered in England 233462
Registered office 171 Victoria Street London SW1E 5NN
Websites: https://www.johnlewis.com
http://www.waitrose.com
https://www.johnlewisfinance.com
http://www.johnlewispartnership.co.uk

******************************

and here are our previous exchanges with John Lewis:

I emailed to John Lewis, a big department store chain in the UK informing them about the globe they put on sale containing the U line and that Spratly and Paracel islands being written in China’s way. They replied 8 days ago that they would work with their Buying Office on the issue. I reminded them recently and they replied that they are now working with their suppliers.
I will keep you updated. It is hard but we will go to the bottom of it.

****************************************************************
From Le Trung Tinh <letrungtinh@gmail.com>
Attachments18 Sep (9 days ago)
To Head_of_Customer_Service@johnlewis.co.uk

Dear Madame or Sir,
We, a family of four, are frequent visitors of the John Lewis department stores. We appreciate shopping at the stores for the quality of the products and services. We have also occasionally taken our friends coming from abroad to do shopping at John Lewis.

We have recently shopped at John Lewis department store in Oxford Street, London on Sunday 20th August 2017. Our experience with the store should have been perfect had we not discovered some information as presented on the globe that was put for sale in the children section. Please find attached some photos of the globe and the section.

I would like to raise your attention on the information provided on the globe in the area of the South China Sea (next to the Philippines and Vietnam):

1. Xisha Qndao, Nansha Qndao as presented on the globe are names as called by China of features whose sovereignty are under dispute among neighbouring countries: between China, Taiwan and Vietnam for the first and between Brunei, China, Malaysia, the Philippines, Taiwan and Vietnam for the second. Their international names are respectively Paracel and Spratly islands. The third party’s presentation of disputed territories using the names given by one side of the claimants could favour the position of this side. I would think this is not the purpose of any international organizations or premises, including the John Lewis department stores, which are prestigious for the quality of the provided products.

2. More importantly, the globe presents the controversial U-shaped line comprising of 10 dashes that cover nearly all of the South China Sea. Despite having not made any official definition of this line, China has used it to exert their sovereignty rights in the area encompassed by the line, which causes many conflicts and tensions in the region. On 12 July 2016, an arbitral tribunal in the Permanent Court of Arbitration in The Hague ruled that China has no legal basis to claim “historic rights” within its U shaped line in a case brought by the Philippines. The tribunal judged that there was no evidence that China had historically exercised exclusive control over the waters or resources within the line. The ruling was however rejected by the Chinese government who continued to print this line in all their maps. You can see the full verdict here https://pcacases.com/web/view/7

By this letter I would like to raise your awareness on the issue and gently hope that you could deal with it in a timely manner. Some of the actions that we would hope for is that you could stop selling the product and verify its correctness for the next time. It would also very appreciated if you could revise correspondingly your buying or fabrication specifications for this kind of product.

I am very impressed by your commitment as published on the website of John Lewis: “Bringing quality to life through the communities we touch, whether it’s the one just outside the shops, or one of our suppliers on another continent.” I hope that children and adults using the globes bought at John Lewis enjoy the best quality of the products, gain the best understanding of this world, and thus can make it a happier and better place to share.

Could you please keep us informed on your action. I am happy to discuss furthermore on the issue should you need any more information.

Thank you very much.

Yours faithfully

Trung-Tinh Le

****************************************************************
From yourenquiry <yourenquiry@johnlewis.co.uk>
19 Sep (8 days ago)
To me

Dear Trung-Tinh Le,

Thank you for your email and pointing out your observation with our Globe having incorrect information.

I have highlighted your concerns to our Buying Office and I’ll be back in touch with their findings.

It’s fantastic to hear you’re a frequent visitor and also for taking your visiting friends along to our stores.

Thank you for patience in allowing to fully address your concerns.

Kind regards.

Yours sincerely,

Shona Leishman
Customer Relations Case Manager
John Lewis

****************************************************************
From Le Trung Tinh <letrungtinh@gmail.com>
14:51 (3 hours ago)
To yourenquiry <yourenquiry@johnlewis.co.uk>

Dear Shona Leishman,

I have written to John Lewis (Head_of_Customer_Service@johnlewis.co.uk) 9 days ago informing the incorrect information on the globe on sale at John Lewis store. As informed by you, I am still awaiting for the reply of John Lewis.

Could you please advise us the response and action of John Lewis on this issue.

Thank you

Kind regards

Trung- Tinh Le

****************************************************************
From yourenquiry <yourenquiry@johnlewis.co.uk>
16:35 (2 hours ago)
to me

Dear Trung-Tinh Le,

Thank you for your email and I’m sorry for the delay in responding to your concerns.

Please be assured that I’m waiting for an update, this may be taking longer than anticipated, as we shall be liaising with our supplier.

Once again, sorry for the delay and I’ll be back in touch as soon as I receive feedback.

Kind regards,

Shona Leishman
Customer Relations Case Manager
John Lewis

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